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The process

How It Works

There is no cart and no checkout, because nothing we make exists until you order it. Here is what actually happens between finding a product on this site and standing in front of a finished gate.

Newly fabricated black aluminium horizontal slat gate leaf standing upright on grass before installation

Getting a price

Four steps to a quote

The whole point of the configuration panel on each product page is that the office receives your exact selections rather than a blank contact form.

  1. 01

    Choose a starting point

    Pick the product closest to what you want. Nothing is locked in — it is a way of telling us the style and configuration you have in mind.

  2. 02

    Set your configuration

    Approximate width and height, colour, how private you want it and whether you need installation. The page carries all of it into the enquiry.

  3. 03

    Send the enquiry

    Add your contact details, the project address and any photos or plans. It takes a couple of minutes and there is no obligation.

  4. 04

    We quote

    You get a price for your project, not a range — including whether new posts are needed and what freight or installation involves.

After you approve

From order to installed

  1. 01

    Approval

    You confirm the dimensions, colour, hardware and any details we have flagged. Nothing is cut until this is agreed.

  2. 02

    Manufacture

    The frame is fabricated to your opening and the slat setout is worked so the pattern lands correctly at the top and bottom.

  3. 03

    Powder coating

    The finish is applied to the fabricated components in the colour you selected, including two-tone frame and infill where specified.

  4. 04

    Delivery or installation

    Supply-only orders are packed and freighted to you. Sydney installations are booked in and fitted by us.

Why it is done this way

Made to measure means measured first

A stock gate has to be adapted to your opening. That usually means packers, or a larger gap on one side, or a slat pattern that finishes on a half-slat at the top because the panel was cut down from a standard height. It works, but you can see it.

A made-to-measure gate starts from your opening. The frame is cut to it, the slat setout is calculated from it, and the hardware is chosen for the weight of the leaf that results. The trade-off is that it cannot be priced or built before we know the numbers — which is the reason this site asks you questions instead of showing you a cart.

The other reason is honesty. Publishing a price for a product whose cost genuinely varies by a factor of several depending on size and specification would either mislead you or be padded so heavily it tells you nothing. We would rather ask for two minutes of measurements.

Questions

Questions about ordering

Why is there no price on the website?
Because there is no product to attach one to. Every gate is made to the opening it goes in, and the price moves with the size, the style, the slat spacing, the hardware, the colour and whether posts and installation are included. A price list would be either wrong or so hedged as to be useless. Send the opening size and you get a real number instead.
Am I committing to anything by enquiring?
No. An enquiry is a request for a price. Nothing is manufactured and nothing is charged until you have a quote you have agreed to.
Can I change the design after I have enquired?
Yes — before manufacture starts, changes are simply a re-quote. Once fabrication has begun, changes to dimensions or colour are a different matter, which is why we confirm everything in writing before anything is cut.
How accurate do my measurements need to be at enquiry stage?
Approximate is fine for a quote. For supply-only orders they need to be exact before manufacture, and they are your responsibility — read the measuring guide first. For Sydney installations we measure on site ourselves before anything is made.
What if I do not know what style I want?
Say so in the enquiry. Describe what you are trying to achieve — privacy, an open frontage, matching an existing fence, coping with a slope — and we will tell you which styles suit and why. The comparison page is a reasonable place to start too.

Start with your opening size

Two minutes of measurements and a photo is enough for us to price your project properly.